Open Position
Vendor Relationship Manager
St. Louis, MO
Full-time Opportunity
Monday-Friday, 8am-5pm
About The Position
The Vendor Relationship Manager will successfully onboard new vendor partners, build trustworthy relationships, and manage those partners to benefit our mutual clients. It will be essential to be prompt and detail-oriented when solving any vendor issues while effectively communicating workflow processes and policies with vendors. Possessing excellent knowledge of healthcare, the advocacy industry, and/or the Third Party Administrator (TPA) or Pharmacy Benefit Manager (PBM) space is an added advantage.
Why Work at SHARx?
- A fast-paced, casual office environment where adaptability and innovation are essential.
- Hands-on training to set you up for success from day one.
- Opportunities for growth and advancement as we continue to expand.
- A supportive, team-oriented culture that values collaboration and celebrates wins together.
SHARx LLC is a fast-growing advocacy company dedicated to transforming access to high-cost medications for employer-based populations. As part of our dynamic and collaborative team, you’ll play a key role in driving innovation and improving lives through affordable healthcare solutions. If you’re ready to be part of something bigger and grow with a company that’s making waves in the industry, we’d love to hear from you!
Essential Duties and Responsibilities:
- Build and maintain long-lasting relationships with vendors.
- Communicate SHARx role in the employer benefits suite, and support workflow necessary for a successful partnership, along with vendor responsibilities and obligations.
- Obtain and confirm buy-in from prospective and new TPA / PBM & associated vendor partners.
- Establish vendor performance standards, design business guidelines for vendors & suggest improvements.
- Understand the business requirements for various projects, ability to develop effective working relationships and ongoing management processes for the projects and clients.
- Coordinate with all internal departments (Sales, Account Management, Finance, Implementations, Advocacy) and external vendors regarding services functions to support the overall delivery of advocacy, including but not limited to sourcing obstacles related to vendor workflow, pharmacy cost savings, and quality improvement initiatives, especially concerning the ongoing competitive nature of SHARx.
- Manage partner expectations, problem-solve issues or obstacles, act as the point of contact for escalations, provide reporting, and act as an intermediary between vendors and stakeholders.
- Promote a culture of seamless operational workflow of PBM & TPA delegated functions. Support an escalation channel to the vendor to ensure the workflow.
- Oversee and manage audits of vendor services provided to clients of SHARx as appropriate.
- Maintain vendor documents to reflect vendor partnership status, strengths, and obstacles.
- Regularly provide updates to internal teams regarding vendor status changes
- Develop, maintain, and adjust procedure documents as necessary
Position Requirements:
- Associate’s degree or equivalent years of relevant work experience.
- 5 or more years of vendor management, project management and/or implementation management experience.
- Ability to build and maintain strong vendor partnerships, set and monitor performance standards, manage expectations, and address issues promptly and professionally.
- Exceptional written and verbal communication skills for clear presentation of processes, requirements, and issues to internal teams (sales, account management, implementation) and external stakeholders.
- Strong interpersonal skills and ability to work effectively in a team environment, demonstrating flexibility, shared ownership, and proactive communication.
- Proven ability to manage multiple vendors, projects, and operational processes simultaneously while maintaining high quality, thorough documentation, and structured workflows.
- Excellent time management and organizational skills with strong attention to detail.
- Ability to efficiently organize work and consistently meet deadlines.
- Identify workflow issues, analyze root causes, propose tactical improvements, and support seamless PBM/TPA delegated functions.
- Ability to provide innovative ideas and establish new processes when necessary.
- Understanding of PBM workflows, delegated functions, claims processes, and member advocacy.
- Experience guiding projects, managing timelines, and supporting process changes.
- Strong knowledge of Salesforce and Microsoft Office Suite, primarily Microsoft Excel.
- Ability to comply with all company policies and procedures while proactively protecting the confidentiality of client and company information.
- Ability to resolve issues promptly and escalate when necessary.
Preferred Qualifications:
- Bachelor’s degree.
- 7 or more years of vendor management, project management and/or implementation management experience.
- 2 or more years of healthcare industry experience.
EEOC Statement: SHARx, LLC does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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