Open Position
Customer Service Manager (Advocacy)
St. Louis, MO
Full-time Opportunity
Monday-Friday, 8am-5pm
About The Position
The Customer Service Manager (Advocacy) is responsible for leading and overseeing the performance and service delivery of the Advocate team. This role involves supervising team members, fostering a culture of excellence, and driving continuous improvement in service quality and operational efficiency. The Customer Service Manager (Advocacy) will ensure that team processes are optimized and aligned with organizational goals, while promoting collaboration and accountability across the team.
Why Work at SHARx?
- A fast-paced, casual office environment where adaptability and innovation are essential.
- Hands-on training to set you up for success from day one.
- Opportunities for growth and advancement as we continue to expand.
- A supportive, team-oriented culture that values collaboration and celebrates wins together.
SHARx LLC is a fast-growing advocacy company dedicated to transforming access to high-cost medications for employer-based populations. As part of our dynamic and collaborative team, you’ll play a key role in driving innovation and improving lives through affordable healthcare solutions. If you’re ready to be part of something bigger and grow with a company that’s making waves in the industry, we’d love to hear from you!
Essential Duties and Responsibilities:
- Oversee day-to-day operations for the Advocacy team.
- Supervise a team of direct reports, including:
- Conducting performance reviews and regular check-ins.
- Monitoring attendance, productivity, and quality metrics.
- Identifying and supporting professional development opportunities.
- Identify and address performance trends with targeted action plans.
- Audit cases and documentation for accuracy and process adherence.
- Develop cross-functional processes that align with strategic goals.
- Create and refine SOPs to drive operational efficiency and scalability.
- Set clear team expectations and align daily efforts with department objectives.
- Foster a positive and high-performance culture through engagement, feedback, and recognition initiatives.
Position Requirements:
- 5 or more years of management experience.
- Strong time management abilities with a track record of effectively handling multiple priorities in fast-paced environments.
- Highly proficient in both verbal and written communication, ensuring clarity, professionalism, and impact across all mediums.
- Strategic, solution-oriented thinker focused on streamlining processes and eliminating obstacles to drive efficiency.
- Collaborative team player who fosters cross-functional partnerships to achieve organizational success.
- Self-motivated and dependable, consistently delivering high-quality work with minimal supervision.
EEOC Statement: SHARx, LLC does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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