Open Position

Advocate

St. Louis, MO
Full-time Opportunity
Monday-Friday, 8am-5pm

Apply Now

About The Position

An Advocate serves as dedicated representative of SHARx, providing exceptional support and guidance to members. As the primary point of contact, Advocates foster trust through strong communication and a member-first approach, consistently working to identify personalized solutions that meet individual needs.

Success in this role requires strong communication, computer proficiency, and problem-solving abilities. Ideal candidates are resourceful, adaptable, and organized, with the interpersonal skills to build meaningful relationships with members.

This is a full-time, in-office opportunity; selected applicants will work Monday-Friday, 8am-5pm

Why Work at SHARx?

SHARx LLC is an advocacy organization that partners with employer-sponsored groups to ensure continued access to high-cost medications. We are seeking a driven, team-oriented individual to join our dedicated and mission-focused team, committed to supporting members through personalized and compassionate care.

SHARx provides a dynamic and high-growth work environment requiring the ability to be adaptive, innovative, and flexible. We provide opportunities for advancement, as well as a supportive and collaborative environment.

Responsibilities:

  • Conduct both inbound and outbound calls to provide clear communication, education, and detailed information regarding the continuation of medication access through SHARx
  • Assess cases to determine the most appropriate method for the member to obtain their medication and communicate this information to all involved parties.
  • Support members through the onboarding process by assisting with portal registration and verifying required personal information
  • Address and resolve member concerns by following established procedures and utilizing available internal resources to ensure timely and effective resolution
  • Establish and maintain professional relationships with members, demonstrating empathy, respect, and understanding throughout their transition to SHARx
  • Maintain a strong understanding of HIPAA requirements and protect personal health information in all interactions.

Requirements:

  • Strong customer service mindset with excellent verbal, written, and active listening skills
  • Adaptable, patient, and solutions-focused, with the ability to problem-solve and prioritize in a fast-paced environment
  • Build rapport easily and collaborate effectively across teams and with external partners
  • Self-motivated, detail-oriented, and able to manage high call volumes independently or as part of a team
  • Tech-savvy and comfortable navigating internet-based systems
  • At least 1 year of customer service experience
  • Able to stay calm and focused through constant change and evolving company needs

EEOC Statement: SHARx, LLC does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Apply Now

"*" indicates required fields

This field is for validation purposes and should be left unchanged.