Open Position

Advocate

St. Louis, MO
Full-time Opportunity
Monday-Friday, 8am-5pm

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About The Position

We are searching for communicative candidates who are proactive and passionate about SHARx and the clients they serve. Patient Advocates will act as a point of contact for patients and clients. They will build long-lasting, mutually beneficial relationships with their members, always striving to find solutions that best fit the individual needs of the patient. They also aid internal departments by collecting information, completing paperwork, and maintaining all prescription follow-up and refill communications.

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with patients.

Why Work at SHARx?

SHARx LLC, is an advocacy company that works with individual and employer-based populations to provide affordable access to high-cost medications. SHARx is growing rapidly and looking for a driven individual that can become a member of our amazing team. Our passion is delivering measurable savings for our clients.

SHARx provides a dynamic and high-growth work environment requiring the ability to be adaptive, innovative, and flexible. We provide opportunities for advancement, as well as a supportive and collaborative environment.

Responsibilities:

  • Communicating with members to help them understand SHARx and how we assist with prescription medications
  • Building relationships with patients based on trust and respect
  • Collaborating with internal departments to facilitate prescription need fulfillment
  • Performing calculations and analyzing patient data to determine the best route to access medications
  • Maintaining updated knowledge of medications, Manufacturer Free Programs, and assigned patient cases
  • Resolving complaints and preventing additional issues by improving processes
  • Acting as an advocate with a focus on improving the member experience
  • Providing education and guidance to patients

Requirements:

  • Customer service oriented and a willingness to help
  • Exceptional verbal and written communication skills
  • Adaptability and strong problem-solving skills
  • Excellent active listening skills
  • Ability to build rapport and collaborate with others within the company and externally
  • Prioritization and solution-based thinking to find a result for our members and determine when to escalate a complex problem
  • Self-motivated and able to work both independently and within a team

EEOC Statement: SHARx, LLC does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

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