Open Position
Account Manager II
St. Louis, MO
Full-time Opportunity
Monday-Friday, 8am-5pm
About The Position
As an Account Manager II you will participate on a team coordinating and providing prescription advocacy services to our clients. The Account Manager is the central point of contact for assigned employer groups and participates in our customer experience from onboarding through the ongoing maintenance of their account. The primary duty of an Account Manager is to ensure that your accounts are provided with the highest level of customer service and assistance throughout their entire partnership with SHARx.
Why Work at SHARx?
- A fast-paced, casual office environment where adaptability and innovation are essential.
- Hands-on training to set you up for success from day one.
- Opportunities for growth and advancement as we continue to expand.
- A supportive, team-oriented culture that values collaboration and celebrates wins together.
SHARx LLC is a fast-growing advocacy company dedicated to transforming access to high-cost medications for employer-based populations. As part of our dynamic and collaborative team, you’ll play a key role in driving innovation and improving lives through affordable healthcare solutions. If you’re ready to be part of something bigger and grow with a company that’s making waves in the industry, we’d love to hear from you!
Essential Duties and Responsibilities:
- Serve as direct contact for clients and brokers on existing cases for billing questions, HR requests, and escalations of member issues.
- Provide updates to designated client contacts for non-responsive members or to assist in getting correct contact information.
- Assist in the implementation process by managing new client onboarding, hosting kick-off calls with the clients, and participating in open enrollment meetings, if requested.
- Conduct review meetings with brokers and clients to provide quarterly performance reports.
- Manage group renewal process.
Position Requirements:
- Bachelor’s Degree or equivalent years of relevant work experience.
- 2 to 5 years of Account Management, Client Services, or related experience.
- Strong and effective verbal and interpersonal communication skills.
- Advanced knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
- Strong attention to detail and organization skills to effectively manage multiple accounts.
- Ability to resolve issues quickly and make decision to escalate as needed.
- Ability to travel as needed.
Preferred Qualifications:
- Health insurance industry experience.
Sponsorship: We are unable to offer visa sponsorship at this time. Applicants must be permanently authorized to work in the United States without the need for sponsorship now or in the future.
EEOC Statement: SHARx, LLC does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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